Refund policy

RETURNS AND EXCHANGES POLICY

At Exquisite Bouldering Club, we want your climbing gear to bring nothing but joy. But we get it – life happens. Here's our straightforward guide to returns and exchanges:

You've got a 14-day window to kick off a return from the day your package arrives.
To be eligible for a return, ensure your item is in the same condition you received it – unworn or unused, with tags, and in its original packaging.
The return/exchange shipping label cost will be deducted from your original payment method before we process your refund.

Ready to make a return or exchange? Drop us a message at exquisiteboulderingclub@gmail.com. Don't forget to include your customer order number from your order confirmation email and share the reason for the return.

We're here to ensure your journey with Exquisite Bouldering Club stays as exhilarating as your climbs. Have questions? Reach out to us anytime at exquisiteboulderingclub@gmail.com.